Disaster Handling 010

Why 010? This company did just the opposite of what 101 graduates would do, and they make a GREAT case study!!

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Satisfaction Measurement - Test That Model!

How are most satisfaction surveys developed? Often by committee, at some morning event around table with everyone drinking their coffee, putting in their two cents while some poor sap - normally some middle manager that will be "stuck" with the project - lists everything on a whiteboard.

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